Product owner: Onboarding lead (big bank enterprice)

Full Time

Mumbai

Опубліковано 2 weeks назад

Fintech Farm

About Fintech Farm We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing, and deep credit decision-making expertise. One of our founders had previously co-founded a highly successful Eastern European neobank with a multi-million customer base. We launched our first market with Leobank in Azerbaijan in 2021, where we have already established market-leading positions. Our next market was Vietnam, where we launched Liobank in early 2023 and gained solid traction. India is our next market, and we are looking to launch in the next six months. We are currently building a core team there.

Why Fintech Farm is a great place to be 

Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate making it easy for consumers to interact with their money. You could be a part of this exciting journey.

Our culture.

Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.

People. We are all business partners in our company. Each of us thinks big, acts as if we own the place, and never takes “No” as an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the We over Me culture.

Your Role:

As the Onboarding Lead, you will be at the forefront of developing and maintaining onboarding strategies and flows of customers from their initial interaction with our products. You will play a key role in ensuring that our onboarding process smoothly integrates new users into our system, fostering satisfaction and loyalty as well as onberving cards distribution to customers.

What You Will Be Doing:

  • Lead the development and implementation of comprehensive onboarding strategies to enhance customer engagement from the outset.
  • Maintain up-to-date documentation and collaborate with compliance, legal, and HQ product team to ensure a seamless and effective customer journey.
  • Regularly define, analyze, and propose enhancements to onboarding Key Performance Indicators (KPIs) for continuous improvement of the onboarding experience.
  • Observe and maintain the Plastic Cards Distribution flow.

Who You Are:

  • A proactive and results-driven individual who thrives in a fast-paced environment, capable of overcoming challenges with a positive and energetic attitude
  • Strong analytical abilities and critical thinking skills, with a deep understanding of financial analysis, economics, and banking operations
  • Excellent communication and presentation skills, enabling effective collaboration with internal teams and external stakeholders

Your Experience:

  • Fluency in English and Hindi
  • Experience in banking or fintech, focusing on product/onboarding KYC development within financial services is preferred.  Experience in working with mobile apps is required.
  • Your experience includes working with onboarding flow of the mobile application, managing operations and the team. 
  • You are well-versed in developing business models and employing product analytics and A/B testing to drive product decisions and improvements.
  • You possess an understanding of Scrum principles and have extensive experience enhancing customer experience in payment or other mobile apps. 
  • Your skillset is complemented by strong analytical, communication, and presentation skills, enabling effective relationship-building across business and technical teams.



What we are offering

Competitive compensation is negotiable depending on the candidate’s level.

You will report to our project director in India and work closely with our partner bank and Payments Business Lead at Fintech Farm. Our partner bank is based in Mumbai, and our central payments and development teams are based in Europe, you will be a vital bridge between these worlds.

If interested, please send your CV and a cover note outlining your motivation and suitability for the role.