Month: October 2024

Why Fintech Farm is a great place to be

Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.

Our culture.

Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.

People. We are all business partners in our company. Each of us thinks big, acts as if we own the place, and never takes “No” as an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the We over Me culture.

As a Collection Strategy Lead for the India market, you will develop and implement collection strategies, build and manage a high-performance team, collaborate with product, customer service, and finance teams, monitor and analyze delinquency rates, utilize data analytics for performance tracking, ensure compliance with laws and regulations, and maintain relationships with external agencies and legal advisors.

What You Will Be Doing:

• Develop and implement collection strategies, policies, and procedures to optimize recoveries
• Create and manage a high-performance collection team, providing guidance, training, and performance evaluations to ensure team goals are met with product, customer service, and finance teams to address customer credit concerns and implement effective solutions
• Monitor and evaluate delinquency rates, identifying trends and recommending adjustments to collection strategies as needed
• Utilise data analytics and reporting tools to track key performance indicators and provide regular updates to senior management.
• Stay informed about relevant laws and regulations related to credit collection and ensure compliance in all collection activities
• Develop and maintain relationships with external agencies, legal advisors, and credit reporting bureaus to enhance collection capabilities

Who You Are:

• A self starter, who don’t take “No” as an answer, result-oriented, enjoys operating at speed, open and honest
• High energy level and positive attitude)
• Think structurally, enjoy solving problems
• Good communicator, presenter and negotiator
• Possesses excellent interpersonal skills, with the ability to build rapport with both internal teams and external stakeholders
• Strong leader able to motivate and mentor a high-performing team

Your Experience:

• At least 5+ years of practical experience in collection including including 2+ years in a managerial position at a retail bank or collection agency
• Proven track record of successfully implementing debt collection strategies and achieving debt collection goals
• Relevant professional certifications are a plus
• Knowledge of credit scoring models, financial analysis, and risk management is a plus
• Knowledge and understanding of relevant local and international regulations governing credit collection practices in consumer lending
• Fluency in English

What we are offering

• Competitive salary negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way